Privacy Policy

Patel Software respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or use our software, website design, WhatsApp marketing, automation, and related digital services.

1. Information We Collect

We may collect information that you share with us directly, including your name, phone number, email address, company name, service requirement, project details, and messages submitted through our website, email, phone, or WhatsApp.

When we build or manage software systems for clients, we may also process business data required to provide the agreed service, such as customer records, product details, invoices, reports, stock data, campaign lists, and operational information.

2. How We Use Information

We use collected information to respond to enquiries, provide quotations, deliver software and marketing services, manage customer support, improve our website and services, send project updates, and maintain business records.

3. WhatsApp, Email, and Marketing Communication

If you contact us through WhatsApp, phone, email, or our enquiry form, we may use those channels to respond to your request. We only send service-related or marketing communication where it is relevant to your enquiry, business relationship, or consent.

4. Sharing of Information

We do not sell your personal information. We may share limited information with trusted service providers, hosting providers, messaging platforms, payment providers, analytics tools, or technical partners when needed to deliver our services or comply with legal requirements.

5. Data Security

We use reasonable technical and organisational measures to protect information from unauthorised access, misuse, loss, or disclosure. However, no website, internet transmission, or software system can be guaranteed to be completely secure.

6. Data Retention

We keep information only for as long as needed for business, service, legal, accounting, support, or operational purposes. Client project data may be retained according to the service agreement, support requirement, or applicable law.

7. Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand visitor activity, improve performance, and maintain website functionality. You can control cookies through your browser settings.

8. Your Choices and Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to legal, contractual, and business record requirements. You may also ask us to stop sending promotional communication.

9. Third-Party Links

Our website or communication may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third-party services.

10. Children's Privacy

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children for marketing purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date.

12. Contact Us

For privacy-related questions or requests, please contact Patel Software through the contact details provided on our website.